Dear Valued Patient,

We would like to personally thank you for choosing us as your preferred provider of dental services. We enjoy seeing you when you visit us and it is our goal to make sure you have the best clinical experience and outcomes.

We are writing to inform you that we have submitted a request to terminate our contract with your Dental Plan last October. The reason we initiated this request is due to the fact that Delta Dental's in-network agreement is very restrictive for dentists. The general public is unaware that insurance plans like Delta Dental engage in predatory practices against doctors and in a way that restricts a doctor's abilities to give you the best care possible. One example are fees/reimbursements. Delta Dental has not kept up with inflation and has not given a meaningful fee increase in 20 years. Needless to say, American families would suffer greatly if their personal income didn't keep up with rising inflation. To us, it's not about the money, it's about having the right amount of available resources to support and sustain quality dentistry. Unfortunately, Delta Dental refuses to support this mission.

In our case with Delta Dental, they informed us back in November that they would not process our contract termination request until they had a chance to negotiate with us and in an effort to come to amicable in-network terms. This month, Delta agents have called our office to harass and intimidate us about our decision to terminate. When we called them to try to negotiate terms, their agent literally hung up on us after we told them why we were calling and refused to return phone calls. That is the kind of company Delta Dental has become unfortunately. Despite our being agreeable to hold off on terminations and wait for Delta to make us an offer, they decided to make our termination effective next month. Such a decision by Delta has given us very limited time to notify you and came as a surprise to us as we were expecting Delta to negotiate as per their request.

With all the controversy surrounding insurance companies that is flooding the media these days, we feel that it is important for you to know and understand how unfair and one-sided insurance companies can be. You will likely receive a letter from Delta Dental encouraging you to switch to another in-network practice and may attempt to make negative statements about our desire to go out of network. But the truth is the truth,

Delta betrayed us and in a large way, they betrayed you as well by not working with us, who are willing to stay in-network, to come to agreeable terms so we could stay in-network.

Due to Delta Dental's decision to terminate our contract, we regret to inform you that, effective April 30th, 2025, we will no longer be able to accept payments directly from Delta Dental. As a result, payment for all services will need to be made in full by you, at the time of service. Delta Dental will reimburse you directly for your covered services, typically within 2-4 weeks. However, please note that Delta Dental will not share with us the amount they will reimburse. We will file the claim on your behalf and are happy to assist you throughout the claims process if any issues arise.

Thank you for your understanding and cooperation as we work towards resolving this matter with Delta Dental. Please feel free to contact us with any questions or concerns.

If you have the opportunity to voice this concern to your HR department, it would help the process as many dental offices in Utah are currently engaged in the same experience.

It is our hope that you will continue your dental care at our practice. Our primary mission is to deliver the proper dental care and at a standard that you deserve. If you choose to stay with us, you have our promise that the Standard of Care and Quality of Care will be protected and at the highest level possible. We will continue to help you file claims with your insurance plan and in the end, we hope to continue giving you the world-class care you deserve.

On behalf of our entire team, thank you for your time and attention and we look forward to seeing you during your next visit with us.

Sincerely,
Bountiful Dentistry
Aaron J. Stobbe, DMD
Michael J. Eggett, DDS
If you have any questions, contact us at bountifuldentistry@gmail.com